MANAGED SERVICE AGREEMENT
Start experiencing solution driven tech support today!
Our managed service agreements are the primary way DTS serves its clients. By providing dedicated service we ensure that our clients are informed, prepared, and at peace with the complex technology challenges presented.
We believe that by starting with and creating a formal connect with our clients through our contracts we are able to maintain open and direct communication on a consistent basis. This allows our Technical Directors to operate as your dedicated Technical Director/Producer for your organization at a lower cost than hiring a full time staff member.​
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Tier 1 - Basic Consulting Package $1,064/month
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- Virtual Technical Director Support (10hours/30days)
- Event Strategy & Planning
- Team Integration
- Virtual Meeting Attendace & Calls
- Monthly Assessment Report
- Access to the DTS Help Center
- Discount Pricing on all services
- Billed every 30 days until cancelled
Tier 2 - Bronze Consulting Package $2,128/month
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- Virtual Technical Director Support (20hours/30days)
- Event Strategy & Planning
- Team Integration
- Virtual Meeting Attendace & Calls
- Monthly Assessment Report
- Initial Equipment assessment (One-time)
- Access to the DTS Help Center
- Discount Pricing on all services
- Billed every 30 days until cancelled
Best For...
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Start-up's, Smaller Organizations, Churches
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Weekly consultation with common technical issues
Tier 3 - Silver Consulting Package $4,256/month
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- Virtual Technical Director Support (30hours/30days)
- Event Strategy & Planning
- Team Integration
- Virtual Meeting Attendace & Calls
- Monthly Assessment Report
- Once-a-Month Onsite/Break-fix Technician (10hours/30days)
- Initial Equipment assessment (One-time)
- Monthly Onsite Technical Training
- Tech Book Management
+ Equipment Inventory
+ Monthly Tech Action Plan
- Flexible Hours
- Access to the DTS Help Center
- Discount Pricing on all services
- Billed every 30 days until cancelled
Tier 4 - Gold Consulting
Package $6,384/month
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- Virtual Technical Director Support (40hours/30days)
- Event Strategy & Planning
- Team Integration
- Virtual Meeting Attendace & Calls
- Monthly Assessment Report
- Onsite/Break-fix Technician (10hours/30days)
- Initial Equipment assessment (One-time)
- Onsite Technical Training (10hours/30days)
- Access and Management of Tech Book
+ Equipment Inventory
+ Weekly Tech Action Plan
- Flexible Hours
- Access to the DTS Help Center
- Discount Pricing on all services
- Billed every 30 days until cancelled
Best For..
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Small to Mid-size organizations
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Weekly pre and post event strategy meetings
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Management of volunteer/staff schedules
Tier 5 - Platinum Consulting Package $8,512
- Virtual Technical Director Support (50/hours/30days)
- Event Strategy & Planning
- Team Integration
- Virtual Meeting Attendace & Calls
- Monthly Assessment Report
- Onsite/Break-fix Technician (20hours/30days)
- Initial Equipment assessment (One-time)
- Onsite Technical Training (20hours/30days)
- Access and Management of Tech Book
+ Equipment Inventory
+ Monthly Tech Schedule
+ Weekly Tech Action Plan
- Flexible Hours
- Access to the DTS Help Center
- Discount Pricing on all services
- Billed every 30 days until cancelled
Tier 6 - Diamond Consulting Package $10,640
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Best for...
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Large organizations
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Weekly pre and post event strategy meetings
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Management of volunteer/staff schedules
- Virtual Technical Director Support (60/hours/30days)
- Event Strategy & Planning
- Team Integration
- Virtual Meeting Attendace & Calls
- Monthly Assessment Report
- Onsite/Break-fix Technician (40hours/30days)
- Initial Equipment assessment (Onsite-time)
- Onsite Technical Training (20Hours/30days)
- Access and Management of Tech Book
+ Equipment Inventory
+ Monthly Tech Schedule
+ Weekly Tech Action Plan
- Flexible Hours
- Access to the DTS Help Center
- Discount Pricing on all services
- Billed every 30 days until cancelled
HOW CAN DTS HELP?
By this point you are probably wondering: "how can DTS help me?​"
Our services add additional benefits to your contract. Once your contract is active you can explore the following services with your dedicated Technical Director.
Virtual Technical Management
Onsite Support
Video Production
Training & Development
Break-Fix Support
Installation Support
Our services can add the following benefits
"I don’t want to or can't do the work, please do it for me!!!"
"I can do the work but don’t have enough support, please help!"
"I'm stuck on the how but can do the work, how do I make this work?"
DONE FOR YOU
VIRTUAL TECHNICAL MANAGEMENT
We provide direct oversight of your AV staff and volunteers. Consistent virtual meetings allows our virtual Technical Director to stay in touch with your team.
ONSITE SUPPORT
In-person and onsite technical support for events, rehearsals and events. Lead engineers, technicians, and operators are available for operational support. Fill in the skill gaps your team is missing with qualified personnel
VIDEO PRODUCTION
​Full video and graphics production editing services and design. Week to week support of common post-video production work. Onsite post-production crew are available to ensure quality records and capture
TRAINING & DEVELOPMENT
​Customized in-person, trainings for your volunteers and staff. Weekly, monthly and yearly training schedules available. One training session included with all technology integration projects.
BREAK-FIX SUPPORT
Equipment break-fix plans available to ensure common equipment is in top performance​. Service Technicians available to diagnose and service all audio, video, and lighting systems. Service reports with next steps and action plans provided after service.
INSTALLATION SUPPORT
Un-complicated project development, design, and installation of technology upgrades. Virtual Technical Director support with integration vendor selection. Complete "white-glove" support from small to multi-site projects.
DONE WITH YOU
VIRTUAL TECHNICAL MANAGEMENT
Week to week meetings with a dedicated virtual Technical Director​. Access to the DTS help desk to submit technical questions. Management of your virtual technical book.
ONSITE SUPPORT
Contract skilled engineer technicians to fill-in skill gaps across your team. Our technicians are trained to provide "soft-guidance" while onsite. Virtual Technical Director membership enhances this service with week-to-week management/guidance of your entire staff and volunteer team​
VIDEO PRODUCTION
Video and Graphic Designers/Editors stand ready support when you need. Explore our photo, video, and drone packages to enhance your media content. Media storage and sharing options via our corporate and secured Google Drive​
TRAINING & DEVELOPMENT
Weekly, monthly, or yearly virtual training sessions available for your entire AV team​. Guided sessions with an AVL expert with Q/A time built in at the end. Virtual Technical Director membership enhances this service with developing a "long-term" training & development strategy
BREAK-FIX SUPPORT
Equipment break-fix plans available to ensure common equipment is in top performance​. Service Technicians available to diagnose and service all audio, video, and lighting systems. Service reports with next steps and action plans provided after service.
INSTALLATION SUPPORT
You purchase the equipment; DTS provided the installation labor. Explore installation quotes with your assigned virtual Technical Director​.
VIRTUAL
VIRTUAL TECHNICAL MANAGEMENT
In-person and onsite technical support for services, rehearsals and events. Lead engineers, technicians, and operators are available for Sunday-to-Sunday operational support. Fill in the skill gaps your volunteer team is missing with qualified personnel
VIDEO PRODUCTION
​Full video and graphics production editing services and design. Week to week support of common post-video production work. Onsite post-production crew available to ensure quality records and capture
TRAINING & DEVELOPMENT
Weekly, monthly, or yearly virtual training sessions available for your entire AV team​. Virtual sessions with an AVL expert with Q/A time built in at the end.
BREAK-FIX SUPPORT
Equipment break-fix plans available to ensure common equipment is in top performance​. Service Technicians available to diagnose and service all audio, video, and lighting systems. Service reports with next steps and action plans provided after service.
STILL HAVE A FEW QUESTIONS? CLICK ON THE FREQUENTLY ASKED QUESTIONS BUTTON BELLOW TO LEARN MORE
Or...
SCHEDULE A FREE 30-MINUTE CALL TO LEARN MORE ABOUT HOW WE CAN HELP YOU TAKE YOUR WORSHIP SERVICES TO THE NEXT LEVEL WITH OUR DEPENDABLE TECH SOLUTIONS.
STILL NEED HELP BUDGETING FOR AV SERVICES???
Did you know the average salary for a full time Technical Director is $90,832??? This doesn't include benefits!!! What if we told you that you can have your dream Tech Team for less than one full-time Technical Director?
